At Löffler, our priority is your complete satisfaction with your purchase. That's why we offer an extended return policy: you have a generous 31-day window to make your decision. Within the EU and Switzerland, we cover all return shipping costs.

We strive to minimize returns for both environmental and financial reasons. Please bear in mind that shipping a chair within Germany costs us approximately €100 round trip. That's why we're here to offer personalized assistance before your purchase, ensuring you make the right choice. While it's not mandatory, we recommend keeping the packaging until the end of the return period to avoid any extra hassle or costs. To initiate a return, simply reach out to us through our service contact form.

Our dedicated customer service team will assist you with providing a return label, organizing the item's pickup, and arranging for a replacement item or part to be shipped. Our return policy adheres to our general terms and conditions, and we're always available to address any inquiries you may have.