At Löffler, our priority is your complete satisfaction with your purchase. That's why we offer an extended return policy: you have a generous 31-day window to make your decision. Within the EU and Switzerland, we cover all return shipping costs.
We strive to minimize returns for both environmental and financial reasons. Please bear in mind that shipping a chair within Germany costs us approximately €100 round trip. That's why we're here to offer personalized assistance before your purchase, ensuring you make the right choice. While it's not mandatory, we recommend keeping the packaging until the end of the return period to avoid any extra hassle or costs. To initiate a return, simply reach out to us through our service contact form.
Our dedicated customer service team will assist you with providing a return label, organizing the item's pickup, and arranging for a replacement item or part to be shipped. Our return policy adheres to our general terms and conditions, and we're always available to address any inquiries you may have.
Regarding our chairs, it's worth noting: Adjusting to a new chair and seating concept may take some time. Many of our customers find that they truly appreciate the comfort of their Löffler chair after one to two weeks of use. During this time, muscles adapt to the new, dynamic sitting position.
We encourage you to take advantage of this adjustment period to test out the chair and embrace the concept of dynamic sitting.
With our chairs, you can make your choice confidently. Following our 31-day return policy, you also benefit from a 30-year warranty on the mechanics and a 10-year warranty on the fabrics.
Complaints about obvious defects upon delivery must be noted immediately on the delivery note. Complaints about hidden defects must be reported within 5 working days of arrival of the goods, stating the invoice number and delivery date.
Do you need replacement parts or repair services? To process the matter, please contact our headquarters and we will be happy to help you:
Thank you! We will contact you soon.
